How our system works

• Collect customer details - don’t let a customer hang up the phone or walk away without finding out who they are. Get an email address and stay in touch. You can use a customer feedback card to collect their info, or just make sure you ask each person as they enquire. Send your customer information to us and we take care of ensuring that it gets included into your database.
• Keep in regular contact - with an email newsletter, articles or promotion every month. Give people reasons to do business with you again. With ForwardItOn, you’ll be able to send a professional newsletter to your customers in around 10 minutes a month.
• Put your marketing on autopilot - we can set automatic welcome, birthday and special anniversary emails to build the relationship with your customers (even while you sleep). We write them once and set them to automatically send personalised messages so you’ll never miss an important date again.

Please see Features and benefits for more information about our easy to use system.